Technologies which have been jump-started by COVID-19

It’s an ill wind that blows nobody worthwhile. True, the coronavirus pandemic is destroying large swathes of the economy. Specifically, small companies are being clobbered. Some forms of businesses, such as for example restaurants and hotels, are in more warm water even. However, many smaller technology models have gotten an enormous boost from the pandemic, while some, although big already, have jumped in popularity.So, while acknowledging there has been plenty of losers, there were winners aswell. Let’s have a close look at them.

First, two existing giants of the economy, videoconferencing and ecommerce, have observed explosive growth.

It’s an ill wind that blows no-one worthwhile. True, the coronavirus pandemic is destroying large swathes of the economy. Specifically, small companies are being clobbered. Some forms of businesses, such as for example hotels and restaurants, come in even more warm water. However, many smaller technology models have gotten an enormous boost from the pandemic, while some, although already big, have jumped in popularity.So, while acknowledging there has been plenty of losers, there were winners aswell. Let’s have a close look at them.

Related: Technology winners and losers in the times of coronavirus

First, two existing giants of the economy, ecommerce and videoconferencing, have observed explosive growth.


Everybody knows ecommerce is big. But, so even, traditional retail still has 70% of the market. Which may be changing.

In Amazon’s first sydney for 2020, Amazon sales revenues found $77.5 billion. That beat expectations and puts Amazon’s sales well on the path to a fresh annual high.

It isn’t just Amazon that’s profiting. In accordance with Salesforce‘s latest “Global Shopping Index” the amount of unique digital shoppers rose 40% year-over-year (YoY). Brian Solis, Salesforce global innovation evangelist, reported that since we have been sheltering in the home, “Home goods experienced an enormous 51% YoY surge. Active apparel and toys and games followed with 31% and 34% YoY growth respectively. At exactly the same time, between March 10 and March 20, digital shelling out for essential goods (food, personal care, etc.) spiraled upwards by an unbelievable 200%.”

Meghan Stabler, VP of global product marketing at BigCommerce, an ecommerce Software-as-a-Service (SaaS), said of these 60,000+ ecommerce merchants, their YoY growth shot to typically 76 up.4% from March 22 as yet. Week in the newest, Gross Merchandise Volume (GMV) sales was 171% a lot more than the common in January and February, prior to the lockdowns.”

Allison Auclair, vice president of ecommerce product management at Oracle NetSuite, added, “With this customers, we’year ve seen online order volumes a lot more than double set alongside the same period last. The amount of unique shoppers has doubled nearly, indicating that retailers are both retaining existing customers and finding opportunities to attain new ones.

And, just how much of an ecommerce boost is this with regards to Internet traffic? Imperva, a network security company, friday and Cyber Monday has similar volumes of traffic normally reserved for the peak period around Black, found, “retail traffic reaching Black Friday volume. April during March and, In weekly imperva saw 30 billion requests.”

Some analysts don’t see us heading back to brick-and-mortar stores. Capgemini Research Institute consumer survey discovered that of the 59% of consumers who shopped primarily at physical stores before COVID-19 hit, only 24% likely to go back to shopping locally.

It doesn’t necessarily spell the finish for main street brick-and-mortar stories. Marc Gorlin, founder and CEO of Roadie, a crowdsourced delivery service, has found some retailers successful “utilizing their bricks-and-mortar stores as partnering and warehouses with delivery companies. February to April from, over a two-month period, our large retail customers saw increases in weekly deliveries which range from 151% to at least one 1,456%. Within two months, for a variety of existing and clients, we’ve launched same-day delivery from 3,067 new store locations over the US.”

For years, we have been saying ecommerce would overtake physical store commerce. Because of the pandemic that’s finally happening.

Related: Post-coronavirus planning demands more (not less) investment in tech


Some time ago, if you’d say “Let’s Zoom.” You’d get yourself a blank look. That has been then. That is now.

Today, Zoom has turned into a verb and the poster-child for the rise of videoconferencing from the narrow business niche to the broad, universal business meeting technology.

Zoom, in accordance with LearnBonds, a financial news site, may be the leading US videoconferencing company with 42.8% market share. Its growth has been remarkable. “Zoom was utilized by over 300 million people in daily meetings globally last month, december 2019 up by 30 times in comparison to.”

It isn’t just Zoom. All videoconferencing shows enormous growth. In accordance with App Annie, a niche site that tracks mobile apps, “Business apps topped 62 million downloads across iOS and Google Play through the week of March 14 worldwide, week ever its biggest. This is up 45% from the week prior — the best growth among any category — or more 90% from the weekly average of business app downloads in 2019.” Many of these were videoconferencing apps. While Zoom led the true way, there is also Google Meet and Microsoft Teams also saw significant gains.

Tom Eagle, Gartner senior research director, believes that the COVID-19 crisis will “drive demand for videoconferencing at an accelerated pace.”

Just how much of a pace?

Sam Maley, head of growth at UK IT consultancy Bailey & Associates, said that while Zoom, “has seen a massive surge.” Skype’s use also grew by over 100%, also it still has by the biggest daily user-base at around 59 million far, in comparison to Zoom’s 4.3 million.

“However,” Maley continued, “Skype can be used for most things besides work — so it is not necessarily the very best comparison. In contrast, Zoom can be used for work meetings primarily, and we are able to really start to see the growth of videoconferencing by comparing the amount of daily active users to daily meeting participants.

He doesn’t see this videoconferencing declining because the world passes the epidemic’s peak,” I don’t believe we’ll see this trend reverse any time soon. Workplaces have already been growing more geographically diverse for a couple decades now. A post-COVID world will probably see reduced travel for quite a while still significantly. So, I believe we’ll see limited travel being composed for by continued usage of videoconferencing apps.”

The exact numbers for every videoconferencing platform varies based on who’s counting. Microsoft CEO Satya Nadella said that Teams usage is currently around 75 million daily active users, a jump of 70%. Zoom, for the time being, claims to possess 300-million daily Zoom meeting participants. Google Meet is currently around 3 million daily users. Cisco reports its videoconferencing app Webex registered an archive 324 million attendees in March. What each of them have as a common factor, though, is high-double-figure growth month-after-month.

Videoconferencing is becoming mainstream. With many companies expecting their employees to home based for months to come, videoconferencing may be the future of conferences.

Next, let’s look at technologies that, while they up were on the way, hadn’t really removed before pandemic hit.

Related: Demand for videoconferencing increasing, with many vendors offering free versions

Telehealth and telemedicine

Alfred Poor, a ongoing health tech futurist, sees the coronavirus as having given telehealth a “activate the pants. For health tech, the herpes virus crisis is a catalyst than an initiating force rather. In the entire case of health tech, the crisis has only accelerated changes which were prior to it struck underway.”

Poor continued, “Because of the pandemic, Centers for Medicare and Medicaid (CMS) and insurance firms have expanded the reimbursement for telehealth services. Although some of these could be on a crisis basis, it really is difficult to observe how they shall put this genie back the bottle. Patients are exceptional convenience of devoid of to go to a doctor’s office or other clinical setting and sit down in a waiting room with other sick patients then. Doctors can ‘see’ patients better. It all saves money and time for everybody involved.”

A related issue is that of remote patient monitoring. Poor added, “Again, this was well coming to the pandemic prior, specifically for patients discharged from the hospital or people that have a chronic condition recently. Remote monitoring can help you identify problems well before the condition reaching an emergency level. Early recognition and treatment saves money and time for several involved (like the insurance firms) and results in much better outcomes overall.”

That is all being helped along by “connected home health devices include weight scales and blood circulation pressure monitors, But, affordable kits also be able to take routine physical measurements in the home in order that healthcare professionals might have a far more thorough exam remotely than simply a simple telephone call or video chat.”

This change could have can be found in time just. Concern with coronavirus has, in accordance with Luma Health, a technology-oriented health company, caused over half (58%) of primary care patients to cancel their appointments. Cancellation rates have increased in a few areas of the united states by over 100%.

Another reason telehealth is picking right up is that it’s less expensive for medical practices. Luma noticed, “Medicare coverage has already been expanded to cover providers for virtual appointments through the COVID-19 crisis, making sure providers can leverage telehealth to create required care accessible to patients.”

Nancy Reardon, chief technique and product officer with Maestro Health, a continuing health plan management organization, added, “Even though many providers, commercial insurers and health programs offer telehealth options, the Federal Communications Commission (FCC) TeleHealth Program and growth of telehealth services included in Medicare, industrial insurers and health plans allow more sufferers to gain usage of these ongoing services.” This, subsequently, means “Calls, health-monitoring devices and movie consultations enable us to get treatment from the convenience of our very own homes and manage our very own mental and actual physical well-being. Exactly like technology ought to be an enabler of much better service not just a replacement of an individual, telemedicine can be an enabler of much better patient care not just a alternative to a primary care doctor/team or perhaps a specialist.”

Taqee Khaled, director of strategy on Nerdery, an electronic company consultancy, is convinced that the herpes virus has made telehealth the continuing future of healthcare. “The brutal market facts are telehealth is becoming it&rsquo table stakes overnight — and; s never back going. Executives who have been skeptical about investments in telehealth infrastructure and providers are behind the 8-ball, while those that were early adopters are poised to find the most profits on return (ROI).

Khaled continued, “Which means that for all those with that head start, they have to take into account the role of telehealth atlanta divorce attorneys single clinical care pathway under their umbrella of services. Not only, for instance, primary care, or COVID-19 triage, ear infections, strep, pink eye, etc. Think, instead, about followup and preparatory support for complex care encounters — map them out and begin implementing them. Think: ‘Can we prep and followup with our total knee replacement patients through video visits? Not — but if we don&rsquo maybe;t attempt it, we’ll know.’”

So, what really does all this mean with regards to adoption? Dr. Robert Mittendorff, somebody focusing on healthcare for the expense firm Norwest Venture Partners, said, “telemedicine appointments have surged by 50% over pre-pandemic levels. Earlier studies show that individuals report a high amount of fulfillment with telemedicine visits, and several find telemedicine more accessible than traditional ways of care actually. Healthcare companies have reported they find telemedicine a lot more cost-effective also.”

InCrowd, market research company to the life span science industry, surveyed doctors and found 87% folks frontline-treating physicians’ facilities were implementing telehealth, while 77% notice them continuing to utilize telemedicine after the pandemic is history.

Looking ahead, Forrester Research analysts expect patients nationwide to book over 200 million telemedicine visits in 2020. That’s up from the 36 million visits originally projected. They anticipate around 900 million standalone COVID-19-related visits also. Telemedicine companies. like doxy.me, are reporting tremendous growth also. This continuing business went from averaging 230, monthly to nearly 6 million calls 000 calls; a rise of nearly 2,500%.”

What goes on next? No one’s saying telehealth will make routine in-office medical visits as rare as doctor home visits, nonetheless it will fundamentally change how exactly we see doctors.

Related: Coronavirus challenges remote networking

Contactless payment

Who’d thought we’d visit a day whenever we didn’t desire to touch a credit-card scanner? Well, because of the virus, we look at every scanner as a potential way to obtain infection now. It’s time for a big change.

While contactless payment systems such as for example Apple Pay and Google Pay have proved popular outside the US, Ted Rossman, a business analyst at CreditCards.com, said in late 2019, “They’re in their infancy in the US still. However, with major charge card issuers and metropolitan transit authorities jumping on the bandwagon, that’s going to change.” Little did he know very well what the coronavirus would do to accelerate its adoption.

With cash coming under fire just as one coronavirus transmitter, folks have become concerned about handling paper money, in accordance with Jordan McKee, research director for customer experience and commerce at 451 Research.

Thus, it will come as no real surprise that telehealth is among the continuing businesses embracing contactless payment. Bird Blitch, co-founder and CEO at healthcare payment technology company Patientco, said, “Contactless payments were increasing even before COVID-19 hit. However now, health systems should see them as essential. Not merely are patient preferences shifting to a far more consumer-style model, however the risks connected with shared payment devices are excellent too.”

Blitch added that certain emerging payment option to contactless payment’s Near Field Communication (NFC) technology is “text-to-pay, which essentially turns people’s own devices into Point of Sale (PoS) systems. This achieves two essential goals: it reduces the spread of germs, and improves and simplifies the individual experience.”

The trend to utilize contactless is likely to hang in there. A RTI Research consumer survey from March 20 to 23 found 30% of respondents have started using contactless payment methods because the COVID-19 outbreak started, Of these new users, 70% be prepared to continue to utilize the method. Peter Reville, director, primary research services at Mercator Advisory Group, isn’t sure it’ll be that high, but he does be prepared to see “a net gain of 10% new users due to their experiences of these troubled times.”

3D printing

Although 3D printing has been found in the industry for a long time, it has been referred to as a nerdy hobby best. Along came the pandemic and everything changed then. Suddenly those hobbyist 3D printers were valuable mini-factories for Personal Protective Equipment (PPE).

Christina Perla, cofounder and CEO at Makelab, a 3D printing services company, explained, “Because of the crisis, 3D printing is touching the entire lives of individuals who might possibly not have otherwise interacted with 3D printing. I’m hoping this inspires more engineering in varying industries to utilize 3D printing should they haven’t already, and I am hoping this can help 3D printing be observed as a lot more than just ‘maker-y’ or ‘nerdy’ and shows individuals who it really is a good tool for prototyping and manufacturing.”

Perla continued, “3D printing has seen exponential growth during the last month or two. My company, Makelab, alongside a great many other 3D printing companies, shifted our focus lately to help to fill shortages in masks, face shields along with other safety gear. Manufacturing PPE using 3D printing meant that maybe it’s done relatively quickly, at the same time when there was this type of high demand especially. The wonder of 3D printing is that it’s a flexible, agile supply chain – making 3D printing PPE for COVID-19 an ideal use-case.”

It isn’t just smaller companies, that have seen their 3D fortunes rapidly grow. HP reports that since March, the ongoing company and its own partners have produced more than 2.3 million 3D-printed parts which consists of 3D printing technology to greatly help combat COVID-19. Together, with large US-based customers like SmileDirectClub and production and Superfeet partners like Fathom, Forecast 3D, Go Avid and Proto Product Development, they’re producing face masks, face shields, mask adjusters, nasal swabs, hands-free door respirator and openers parts.

But, as handy simply because 3D manufacturing provides proven for addressing PPE shortages, others aren’t therefore sure that this can represent a sea-change inside 3D’s role inside manufacturing. Sarah Boisvert, an electronic fabrication expert and writer of “The New Collar Workforce,” a boon on the abilities needed for intelligent manufacturing, said, “3D Publishing is ideal for fast turnaround in a distributed producing model locally. But 3D printing as a result is slow and, expensive.”

Therefore, Boisvert continued, “Simply because demand returns to a far more normal expectation of cost, we have been seeing prices of 3D printing PPE’s fall seriously. Even though many areas want to strengthen local offer chains, 3D printing is probably not the ideal solution as it may’ compete economically with some other high-volume production strategies t.”

That said, high-end 3D printers shall are likely involved. “It’ll be creation 3D printers, like those from NEXA3D or HP, which will be in a position to produce at higher levels which are cost-competitive,” Boisvert concluded.

Related: How the coronavirus is changing tech and 5 things you can do about it

Say hi there to the paperless workplace

One of my initial articles in 1987 has been on the paperless workplace. Technologists have already been predicting it for many years, nonetheless it never here gets. That may well today be transforming as our workplaces spread from office structures to our homes.

Craig Peasley, Adobe‘s director of marketing, highlights that, in accordance with an Adobe study “32% of most documents used today remain paper-based.” Other research suggest we’re not that significantly along. A recently available IDC paper found, “Knowledge workers create 23 paper-based documents weekly weighed against 21 electronic documents weekly.”

But, Peasley described, “Manual workflows certainly are a huge challenge for businesses along with other organizations working at home, especially signing contracts, budgets and grants which were paper types and printouts typically.” Obviously, “This earned’t function when people aren’t in the face-to-face or even office. Digital solutions such as e-signatures will keep teams productive and linked to their customers and colleagues.”

Peasley cited the exemplory case of Utah, which enabled e-signatures for over 2,500 users throughout a 30-day period. Because of this, over 5,000 paperwork had been routed with e-signatures throughout that right time, with each deal averaging minutes to perform. Transactions, that used to take times or weeks with paper were just taking minutes now.

It’s not just the federal government bidding papers adieu. Rob Garcia, {chief {technique} officer with the {home loan} company SnapFi, said, “{Because the} pandemic started, {on the internet|on-line|on the web} {applications} have increased 2x while mortgage consultations {about|in} the phone {or higher} zoom have {almost} tripled.”

Garcia continued, “{By giving} e-signature functionality {in addition to a} secure {home loan} hub {inside} the cloud {which allows} {clients} to upload, {{sign|indication} and review mortgage {files|paperwork|papers|docs|records},} 93.22% of our {clients} {possess|have got} migrated entirely to {benefit from} our fully digital {system} {during the period of} {three years}, from about only 34.2% in 2017.”

{With regards to} final documents, where documents {should be} signed {by way of a} notary, SnapFi has {considered} online notary services. {It has been} highly {effective|prosperous|productive|profitable}. “Since implementing {Remote control} Online Notarization and same-day {Cell phone} Notary,” {stated|mentioned} Garcia, “our {manufacturing|creation} has increased by 43.5%, attracting primarily {home owners|property owners|house owners} in high-risk groups and investors who own {property} {from} where they currently {reside} seeking to minimize {publicity|direct exposure} to {the herpes virus} while completing the {deal} entirely online.”

Looking {forward}, Garcia believes, “Fully {electronic} mortgages {are usually} here {to remain}.”

{Law offices too {‘re going} paperless now in {an excellent} hurry.|Law offices {‘re going} paperless now in {an excellent} hurry too.} Meyer Mechanic, co-founder and COO of {lawful} tech company Vaultie, {a leader in the e-notary and {electronic} identity space,|{the} leader in the {electronic} and e-notary identity {area|room},} provides “{an electronic} signature tool specifically {intended for} lawyers and notaries.”

{Specifically}, Mechanic observed, {“E-notary {is continuing to grow} substantially {within the last} two months,|”E-notary {is continuing to grow} in the last {8 weeks} substantially,} so has any {lawful} tech that helps {attorneys} work remotely. {Lawyers and regulators who had {typically} avoided innovation,|{Attorneys} and regulators who {experienced|got|acquired} avoided innovation traditionally,} {partially {because of their} business models,|{because of their} business models partially,} and partially {due to the} ‘it’s {not really} broken’ mentality, {experienced} {to look at} 10 years’ {well worth|worthy of} of innovation in 10 days, {{merely to} continue to operate.|{to keep} to operate just.}” In part, {that is} happening because {several|many} states have passed {crisis} bills or issued {crisis} orders legalizing {the usage of} e-notaries.

But, {{just how much} of {a big change} has there {actually} been?|{just how much} of a change {offers|provides} there been really?} Mechanic reports “our {customers} ({attorneys} and notaries) have {risen} 20x since the {start of} pandemic, {and our {dealings} {have become} by about {just as much}.|and our {dealings} have grown by {just as much} about.}”

{Some law firms {have observed} {an extremely} mixed bag of {company} trends from the pandemic.|Some statutory {lawyers} have seen {an extremely} {combined|blended} bag of business trends from the pandemic.} David Reischer, {lawyer} and CEO of LegalAdvice.com, confessed, “The bad is {our} law firm and {professional} bono practice {offers|provides} completely {turn off}. The coronavirus has {avoided} our {legislation|regulation} clinic from admitting {new customers} to consult with {a lawyer} at our physical {workplace} {situated in} midtown NYC.”

But, “{The nice} is that {numerous|several|a lot of} {new customers} are still {in a position to} {end up being} serviced on our online {internet} portal LegalAdvice.com. {The coronavirus {offers|provides} expedited the {currently} well-established trend,|The coronavirus {offers|provides} expedited the well-{founded|set up} trend already,} {before the outbreak even,} of clients becoming {convenient} with asking legal {queries} online {to obtain} advice from {a lawyer}.”

{If it were {around} us,|If it were to us up,} we’d probably {be} using {papers|document} for another {era}. But, {with {workplace} work {right now|today} being done {from your home} for the {near future},|with {workplace} work being done {from your home} for the {near future} now,} {the paperless {workplace} is finally {coming}.|the paperless office is {coming} finally.}

Tomorrow’s IT

What does {everything} mean? I see {particular|specific} clear themes.

First, remote work {may be the} future. {Most of us} {will be} working from home for months {ahead}. {{Some people} may never work {within an} office building again.|{Some people} may work {within an} {workplace} again never.} {Virtually all} the technology {modifications|adjustments} are {rendering it} easier to {home based}.

We’re also {likely to} be spending {much less} time in {shops} and doctor {workplaces}. Errands, {and also|along with|in addition to} work, {‘re going} virtual.

For better or {even worse}, {this implies} we’ll all be {investing} {additional time} on our {personal|very own} {instead of} in groups. {This is} an introvert’s dream {become a reality}, but it {will undoubtedly be} an extrovert’s nightmare.

{The main one} technology I’m {uncertain} will go {popular} from the pandemic is 3D printing. Yes, {it has been} very useful, {and it will {become more} popular than ever,|{and it’ll} ever {become more} popular than,} but it’s {just|basically|merely} {more costly} than mass-market manufacturing.

{Are you aware that} other technologies, though, {become familiar with} them. {You are going to} be {with them} {a whole lot} from here-on-out. {{The brand new} normal will be {a lot more} remote and virtual {compared to the} old normal.|{The brand new} normal will be {a lot more} virtual and remote {compared to the} old normal.}

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