Q&A: Place of work exec on employee efficiency, app plans for 2021

Facebook hopes to create it simpler to get work done within Workplace via new productivity features – some natively built, this season for Workplace others from third parties – along with other changes it has at heart, its enterprise social networking.

The Workplace platform, which jettisoned its free tier last month, had grown to 5 million paid users by last May, including a roster of enterprise customers such as for example Walmart and Nestle in the four-and-a-half years since its launch.

Ujjwal Singh Facebook Workplace
Ujjwal Singh, head of product at Facebook Workplace.

Like many SaaS-based collaboration software vendors, Workplace saw a big uptick in users in 2020 as teams worldwide shifted to remote work through the COVID-19 pandemic. With many businesses eyeing “hybrid” remote-work strategies this season, keeping customers connected via the platform’s video and messaging tools is still a priority, in accordance with Ujjwal Singh, head of product at Workplace.

Knowing that, Today unveiled updates to its video broadcast capabilities within Live Producer facebook, alongside an upgraded Safety Check feature – rebranded as Safety Center now.

SIngh, within an interview, also talked up plans to create on the productivity capabilities within Workplace, which now has around 50 third-party integrations with various business applications. That true number trails rival collaboration tools such as for example Slack and Microsoft Teams.

Computerworld spoke to Signh the other day in what Workplace customers should expect in the coming months, with productivity tools and asynchronous communications coming also.

(This interview transcript has been edited for clarity.)

You’re expanding the uses for video within Workplace, having the ability to more add multiple hosts to a broadcast easily. Which are the use cases for customers here?

 “Live Video is among the key standout features for Workplace and something that a lot of of our customers use pretty regularly. One of many things we’ve done is add the capability to have multi-hosts. In a worldwide world where the majority of us are remote, when you’re attempting to do a broadcast, execute a town hall, or execute a Q&A, there are lots of times you intend to include someone else for the reason that. Maybe it’s a guest speaker, maybe it’s another person within the ongoing company that you would like to truly have a discussion with – for instance, the CEO really wants to generate the CFO because they’re discussing the way the quarter went. An external use case might be a relevant guest speaker that’s an expert, like a local expert on the pandemic.

multi host option in Workplace Facebook Workplace
Live Video shall offer new options to include several host of videos.

“It’s built quite definitely to be secure. It’s still an organization product, we don’t want the same as random people getting a link on Twitter or wherever else and becoming guest speakers in a CEO call. So, security and ensuring it’s still a closed ecosystem [are vital]: not only anybody can join.

“We’ve added basic analytics. If the CEO goes live, the ongoing company really wants to know how lots of people saw it, what did they respond to, just how long did the video is watched by them for.”

Safety Check is really a tool that is available in both Facebook’s consumer application and Workplace for a time now. What improvements should Workplace customers expect since it is rebranded as Security Center?

“Safety Center can be an evolution of Safety Check, that is something that’s applied to the buyer side within Facebook but additionally within Workplace. For instance, in 2019, Delta used Safety Check through the hurricane season to be sure staff were safe. We’ve used it [at Facebook] for the pandemic to talk about updates like office closures and local restrictions and how exactly to contact for local support – that sort of thing.

“The precise changes remain UI really. We centered on making Safety Center better to use, simpler to discover, better to manage the comms before, during, and after an incident.

“We’ve added different message types aswell: travel advisories, safety alerts, various ways to connect to employees and to allow them to interact back with the ongoing company. It is a lot more than marking themselves as safe just; don’t assume all incident is ‘are you okay, yeah, great move ahead.’

“It’s to address the various scenarios, not only the earthquake or the hurricane scenarios but more based on the kinds of scenarios that people all suffer from today.”

safety center live incident 1 Facebook Workplace
Workplace’s Safety Center allows employees to report in during emergencies.

Community building is a key strength for Workplace, but how may be the application used to obtain work done also? Should we be prepared to see more concentrate on productivity in the years ahead?

“This is section of our 2021 vision. Today, Workplace is a superb spot to come and discuss work and find out about work. However in 2021 we also desire to ensure it is a accepted place where you are able to get work done.

“The easiest example is DocuSign. That integration means people don’t need to leave Workplace in order to sign documents, particularly if they’re collaborative documents that multiple people have to sign off. Our platform enables that without email chains and all those kinds of things.

“That’s a fairly easy utilitarian example; what you are going to see in 2021 is us leaning into examples like this, expanding on [the integration with] ServiceNow [for example], sufficient reason for a number of the other SaaS providers that folks use to obtain work done. We’re also likely to expand the forms of integrations that people do, to create Workplace a place you will be productive while being collaborative actually. One broad thought process about it is it isn’t single-player use cases that we’re centered on, its multi-player collaborative productivity that we’re likely to lean into, because that’s our strength.”

well as third-party integrations As, will Facebook be adding productivity functionality within Workplace natively?

“Yes, the analogy I’d use is our launch this past year of Knowledge Library. It [provides] the capability to have the same as a wiki to create an email that’s long-lived; it’s doesn’t just go on a post. Rather than having to visit a separate tool to accomplish the work there and paste or post that in, Knowledge Library means its not necessary another wiki tool, there is a wiki integrated within Workplace. That’s a good example of us performing a native integration, versus saying, ‘Hey, if you’re by using this external tool, we integrate with that.’

“We think that’s an extremely good example of what folks desire to naturally do within communicating within larger organizations. So are there other examples like this we’re looking at, which will get natively added inside Workplace.”

What else should Workplace customers be prepared to see in 2021?

“Another area that we’re centered on in 2021 is leveraging ‘async’ [asynchronous communications] alongside ‘sync’ communications.

“There is a very real video fatigue in the lack of actually physically being present with one another, so among the areas that we will explore is how exactly to do that in a more sustainable way. By leveraging async, whether that’s with video or audio, it’s that notion of how exactly we make certain we still feel connected and never have to be on display before a camera.

“Async video can be an exemplory case of what we think could possibly be useful, but we think there’s the areas which are worth exploring round the feeling more connected and feeling like there’s presence, that people are we are and never have to stare at one another over a camera together.”

this season Hybrid remote working is really a major theme for businesses. How will Workplace help bridge the gap between office-based and remote staff to overcome a number of the challenges that may arise with one of these mixed modes of working?

“Our core mission would be to build community at the job and help maintain company culture. My take on this is that’s simpler to do when many people are in the main one same office. As you can a “mixed mode” world, the idea of making sure many people are on a single page and informed and feels as though they are able to still have a voice at the business, those are things tend to be more important just.

“A few of our biggest customers today – in addition to the pandemic – use Workplace for exactly those reasons across their split offices, since they have offices in multiple time zones or are spread geographically. We’ve seen that folks are leaning more into our core features in Workplace, things such as Live, things such as async posting and having discussions, versus everything needing to be sync. …Those are items that we’ve seen more folks use and we believe will continue as more folks become are remote.”

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