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LogMeIn revamps GoToConnect to aid shift to flexible work

 

LogMeIn has launched main updates to GoToConnect, its Unified Communications and Collaboration (UCC) software program, including native integrations with Microsoft Groups; improvements to its Cloud Get in touch with Center-as-a-Service (CCaaS) techniques; up-dates to its mobile supplying; and bundling choices that bring some other LogMeIn items like LastPass together, GoToWebinar, and GoToAssist.

The movements reflect shifts in how folks are working due to the pandemic, with employees no more tied to exactly the same desk in an functioning office from 9 a.m. to 5 p.m., a week five days.

The shift to remote work will probably continue, in accordance with Raul Castanon, senior analyst in workforce productivity and collaboration at 451 Research S&P Global Marketplace intelligence.

Recent 451 Analysis indicates that 45% of companies be prepared to reduce their actual physical office footprint, while 37% will expand or add collaboration spaces such as for example conference areas and huddle areas, he said. Another 45% are buying contactless technology such as for example biometrics and voice consumer interfaces and 17% are usually replacing on-premises PBX with cloud-based telephony.

Paul Gentile, senior director of item marketing from LogMeIn, said IT choice makers have to think about methods to optimize the program they use to make sure that hybrid function is, “[prosperous] for employees that require support and for clients that they’re likely to interact and build relationships them in different ways.

They have to tie in security measures also, because as IT choice makers that report right into a CIO or CTO, there’s always likely to be concern about how exactly much vulnerability they will have on the line,” Gentile ssid. “The theory that remote function is really linked to and only targets video conferencing or movie meetings is really a fallacy.”

New GoToConnect features

 

The updated GoToConnect offers users a fresh mobile UI made to make employees more productive by, for instance, permitting them to receive and make work calls on a cellular device without needing their personal number. It offers&nbsp also; features such as for example Find Stick to and Me Me, Progress Call Flip, Shared Expansion, and Voicemail Transcriptions.

LogMeIn is seeking to bolster productivity inside cloud-based contact facilities also, which have proved imperative to some companies’ capability to maintain business continuity.

“Those cloud deployments will be more critical than previously when customers begin to consider optimizing their tech stack,” said Gentile. “It’s not really with UCC just, but with this remote management and assistance solutions, with this security access and identity administration solution with LastPass password security. We’ve created a unitary SKU, one delivery system for all of the items brought under one roofing together.”

Native integrations have already been made with Microsoft Groups to simplify and improve workflow also. These allow customers to continue to utilize Microsoft Groups with GoToConnect, powering their telephony services on the trunk end with immediate routing capabilities. In addition, it supports functions such as for example click-to-call and user existence without having to replace of the Groups app.

This week ought to be welcome news for LogMeIn customers&nbsp castanon said the updates announced; “Features such as a sophisticated mobility voicemail and knowledge transcriptions, along with enhanced assistance and admin capabilities, should permit the ongoing company to raised address certain requirements of the hybrid/remote control workforce,” he said.

Simplifying the tech stack

 

In accordance with Gentile, conversations with clients and analysts in the last year discovered that most customers want to simplify their tech offerings, with buyers embracing one vendor/one platform options or best-of-breed offerings – every one of them underpinned by cloud technologies.

“Some employers went rogue in the manner they went about using different remote tools [at the beginning of the pandemic]. Now, 2021 is approximately them attempting to consolidate, getting their arms back for this [issue] and doing this, while maintaining the theory you could be anywhere you need still, and be productive still,” he said.

In a post-pandemic world, Gentile said work tools have to be flexible, cloud-based, secure, and an easy task to buy, deploy, and use. “…Simplicity is paramount as as them having the ability to make far … sure they’re saving dollars,” he said.

      Pricing for GoToConnect           varies, depending on what degree of service a ongoing company wants and just how many employees it has. Costs range between $22 to $39 per user monthly.

Castanon said remote work shall continue being an option for most workers for the forseeable future.

“That is an competitive space intensely; however, it’s fair to state that LogMeIn includes a leg up with products such as for example LastPass and GoToAssist that have been created for these use cases,” he said. “Bringing them together to improve GoToConnect could permit the company to put itself as a UCC platform for hybrid/remote workforce and differentiate from its competition.”

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