Sign up for our Webinar: Cisco and Selligent Deliver a whole View of Customer Experience
Co-Authored by Matthew Saskin, Vice President of Consumer Experience for Selligent
Matthew Saskin can be an accomplished go-to-marketplace leader with a successful track record inside creating and scaling companies along with deep expertise in client experience and electronic strategy.
An invitation from Vinod Muthukrishnan, Chief Growth Officer for Cisco Contact Middle, and Matthew Saskin, Vice President of Customer Experience for Selligent.
Bridging Organizational Siloes to boost Customer Loyalty
Customer experience is now critical in the fight for consumer loyalty and is currently considered the very best competitive differentiator outweighing brand name, product quality, and cost. In accordance with Cisco’s global contact center survey, over fifty percent of contact centers statement right into a CX executive now, and yet 72 % of contact middle decision-manufacturers say that fragmented client experiences are among their top 5 company challenges.
Customers want continual communications on what the ongoing companies they connect to are meeting their requirements. For most organizations, delivering an excellent customer experience begins with the contact center as possibly the just point of get in touch with. For others, the get in touch with center may be the last stage of conversation after automation will its part. Either real way, several touchpoints between a continuing company and its own customers will period across multiple organizations such as for example sales, marketing, and customer support, and across multiple stations such as for example e-mail, online, media and salespeople, creating silos that may bring about inconsistent customer experiences.
Cisco and Selligent Partnership
Cisco and Selligent have partnered to create customers experience answers to our customers together. Within Cisco’s Options Plus Companion ecosystem, Selligent empowers Cisco clients with solutions that leverage a general profile of the client to deliver data-driven encounters. The partnership drives linked and informed omnichannel consumer journeys that empower businesses to achieve new degrees of intelligent customer management.
Sign up for our Webinar
Join us on Wednesday, May 20th at 11:00am PT/2:00pm ET once we sit back with Zeus Kerravala, Principal Analyst with ZK Analysis to discuss new methods businesses can improve customer experiences, provide better services, improve agent productivity, and reduce overhead on contact center functions that can help travel transformation that increases loyalty and revenues.
In the webinar we shall discuss:
- How to get an end-to-end look at of your customers’ trip
- How to empower your workers to boost cross-sell and up-sell possibilities
- How to produce a closed-looped suggestions engagement together with your customers to solve difficulties and reduce churn
- How to change to a proactive assistance model that will bring about positive business outcomes
Make sure to also have a look at these resources:
- Find out there more about Webex Experience Administration
- Find out there more about Selligent
- Go to our Cisco Contact Center solutions site.
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