Drumroll, Make sure you: Announcing the 2020 Webex Customer Award winners!

First – MANY THANKS for joining all of us at WebexOne – our premier, digital, collaboration event. What an incredible two days we’d – from revealing the all-new Webex just, to listening to performances from Broadway Cares, to learning just how much RuPaul enjoys Webex! However the best component of it all had been the participation from our clients – a lot more than 20 clients joined us to inform their tales and showcase the real-world improvements that take place with Webex! And when it had been missed by you, visit webexone.com – it is possible to still register to see all the on-demand articles including keynotes, broadcast periods, and more!

2020 Webex Client Awards

Now, to the thrilling part! I’m incredibly proud to announce the winners of the 2020 Webex Consumer Awards. We obtained 125 nominations – which range from smaller businesses to large companies – and the tales we saw were simply wonderful. From obtaining Webex to a large number of employees during a worldwide pandemic to utilizing all of the advanced AI functions in Webex, every single whole story provides another unique level to how Webex may truly transform the place of work.

So, without more ado, this year’s winners of the 2020 Webex Customer Awards!

Workplace Transformation Winner

Webexceptional Workplace Transformation

This top award celebrates customers who’ve transformed their workplace using Webex. Year this, we celebrate two winners from each one of the three regions.

Americas winners:

Aon uses Webex to supply cloud collaboration features to 50,000 information workers, worldwide. One program for meetings, calling and messaging, one experience, and sign up for periods have transformed the place of work for executives fast, knowledge workers, street warriors, and client facing staff.

Charles Schwab has modernized the place of work from the very best down, having an agile cloud deployment and configuration procedures. They’ve doubled Webex Meetings use and also have adopted Webex Advantage for devices. They’ve innovated with Individuals Insights and fostered a mindset where customers embrace change.

EMEAR winners:

Allianz Technology transformed collaboration suites within reaction to the pandemic make it possible for 500K employees to function remotely. In addition they used Webex to web host city hall meetings with an increase of than 60K participants.

Govt of the Netherlands has provided all Dutch Authorities employees usage of Webex with 85K new users by way of a hybrid on-prem and cloud remedy.

APJC winners:

Australia Post transformed their workforce to home based with video conferencing. Webex provided a uniform engagement design that all right components of the business enterprise use to connect, communicate, and collaborate leading to 2M messages monthly through Webex.

Cognizant uses Webex to supply an individual platform for user encounter and management view. Webex clients and associates connected across several period zones and geographies.

Platform Winner

Webexcellent System: Charles Russell Speechlys

This worldwide award that recognizes a person that has most applied the Webex Platform successfully. Charles Russell Speechlys has streamlined company tools and saved period, resources and cash by simplifying workflow procedures with Webex. They’ve developed frictionless meetings rendering it easier for customers to create and join calls.

Growing Business Winner

Webexemplary Growing Company: Cahoot Learning

This worldwide award celebrates a moderate or small company with the very best Webex story. Cahoot Learning utilizes Webex Events to meet up the training and occasion needs of several government and personal entities across Australia.

Adoption Winner

Webexpansive Adoption: IBM

This worldwide award is presented to a person who has achieved a higher adoption rate with Webex. As a complete consequence of the pandemic, IBM had to enable the majority of their 350,000 workers to remotely work, in an exceedingly short timeframe. With a concentrate on the final person experience, NPS scores from an individual community are greater than ever.

Competitive Replacement Winner

Webexquisite Competitive Substitute: Sky Limited

This worldwide award honors a person with the very best story about applying Webex instead of a competitor solution.

Sky Limited applied Webex for 20,000 remote workers because a total consequence of the pandemic, displacing a prior disjointed experience with additional vendors. They’ve embraced Webex with movie endpoints and in addition Calling truly. When workers go back to the working office, they shall have meeting rooms equipped with a few of the latest, cutting-edge Webex devices.

Innovation Winner Webex One

Webexcellent Innovation: Maricopa Community Schools

This worldwide award recognizes a person who demonstrates the very best usage of innovation with Webex AI functions. Once the pandemic hit, Maricopa Community Colleges rolled out Webex to 300,000 teachers and students in 3 weeks. They added AI for closed captioning and advanced AI functionality for faculty and students with disabilities or special needs.

Customer Experience Winner WebexOne

Webexceptional Customer Encounter

These regional awards recognize customers who’ve created the very best customer experience using our contact middle solution.

Americas champion: T-Mobile uses the Cisco Get in touch with Middle to implement their award winning “Team of Professionals” solution.

EMEAR winner: Arnold Clark uses an omnichannel solution which has led to significant improvements in contact retention and increased revenues.

APJC champion: DBS implemented an omnichannel consumer contact center which enhanced operational efficiency and improved customer experience, leading to faster time and energy to market.

CONGRATULATIONS to the year’s winners! Cisco will be creating a donation to the next charity funds chosen by the winners: Alleviate Poverty and Promote Economic Development, Improve Schooling, Protect the Environment, and Provide Clean Water, Hygiene and sanitation.

And you become thanked by way of a HUGE to all or any our clients who participated in the awards program. You’re what make Webex excellent, and we have been grateful in order to companion with you!

Missed WebexOne or desire to view it again? Visit webexone.com today!

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