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Wish and Hype for CUSTOMER SUPPORT and Support Solutions – Insights from Cisco and Gartner Analysis Lately, Cisco partnered with Gartner Research to produce a group of deep insights upon five subject matter that contact middle practitioners and customer encounter professionals can leverage to steer their preparing for the entire year ahead. The resulting publication, […]

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The Increase of Digital and Consumer Expectations According to a worldwide survey simply by McKinsey & Company, 62% of businesses are experiencing increasing need for online buying and solutions by their clients, and 53% think this trend will carry on later on. The banking business is one of these of widespread adoption of electronic and […]

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How are YOUR VISITORS Experiencing your Brand Did you resolve the customer’s problem? Achieved it is manufactured by you possible for them? Did they feel great about the conversation? This is actually the core of what counts for your customers. For many brands that people love and know, digital interactions may be the only real […]

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Bridging Two Worlds regarding Greater Customer Experiences What’s the very first thing that involves mind once you hear the expressed terms “customer experience”? Delightful? Frustrating? Cohesive? Complicated? We each possess our own perspectives predicated on our most remarkable experiences as customers – either good or poor. What about once you hear “customer support”? It might […]

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Co-Authored by Matthew Saskin, Vice President of Consumer Experience for Selligent Matthew Saskin can be an accomplished go-to-marketplace leader with a successful track record inside creating and scaling companies along with deep expertise in client experience and electronic strategy. An invitation from Vinod Muthukrishnan, Chief Growth Officer for Cisco Contact Middle, and Matthew Saskin, Vice […]

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