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Why is INS so safe?
Safety in Numbers: When you purchase from INS, you will be one of thousands of customers who have purchased from us without suffering from credit card fraud.
Safety in Technology. Our secure sever software is the industry standard and among the best today for safe and secure commerce transactions. It encrypts all of your personal information, such as your name and credit card number, so that it cannot be read as information travels over the internet.
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How do I find my product?
To find the product(s) you're looking for, you may 1. use the navigation menus on the left bottom of our website. 2. type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance
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Can I order without registering?
Yes you can order without registering but you will not enjoy additional discount if you registering with us. Before you place an order with us, you may must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you register, please enter your veracious information for your secure business, otherwise we will cancel your membership.
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How do I place an order?
Please following below step:
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Register a member on our website.
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Find your product
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Enter your quantity on this item
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Click 'Add to Cart'
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Click 'Continue Shopping' to select another products
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Click 'Proceed To Checkout'
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Select 'Checkout as guest' or 'Register an account'
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For 'Guest account' key in your shipping infomation
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Select Shipping method (eg. Fedex) on the radio button and click continue
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Check back your shopping cart, vierfy your shipping information , select your payment method and then click 'Proceed to payment'
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When you place an order on our website, you will receipt an automatic Email from our website
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I have placed my order online, what happens next?
1. If you pay by PayPal, you will receive :
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An automated receipt Email from INS, this lists the items you have ordered etc
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An automated receipt e-mail from PayPal. This will confirm that your payment has been pre-authorized successfully
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Once we have receipt your complete payment, our sales representative will send Email to you to confirm your order and your payment and your products shipping date
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Then during working support hours, your order will be processed. On the evening, of the day of dispatch, you will also receive an Email from us. This will advise you that your order has left INS and on it's way to you. There will be parcel details and tracking information contained within this e-mail.
2. If you select another payment, you will receive:
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An automated receipt e-mail from INS, this lists the items you have ordered etc
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When you have successfully placed an order, our sales representative will send an Email to you within 24 hours. This Email will include our payment information
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Once we have receipt your complete payment, our sales representative will send Email to you to confirm your order and your payment and your products shipping date
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Then during working support hours, your order will be processed. On the evening, of the day of dispatch, you will also receive an Email from us. This will advise you that your order has left INS and on it's way to you. There will be parcel details and tracking information contained within this e-mail
If you have not received any of the above, there may be a problem with your order. Please login to the INS site and check your 'Order History' to see if your order has been dispatched. If you do need to contact us, please Click Here
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How do I cancel an order?
To cancel an order, you must contact your sales representative either by Email or Phone and they will give you further information.
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How can I get my invoice?
If you have note receive the invoice you can contact your sales representative directly via Email or Phone.
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How can I track an order I have placed?
To check your order status, login to your account on our website. Click 'Order History' button on the right of our website. You can see all information of your order on order history webpage.
If you don't see any tracking details, there may be several possibilities. 1) The tracking numbers have not yet embedded into the invoice. 2) The package shipped with a carrier other than FedEx. This is usually applicable to PO Boxes, International and oversized/truck shipments. 3) The order was dropshipped direct from the manufacturer.
Or contact our sales representative to check your order status.
Still have questions? Feel free to Email us: sales@infracom.com.sg, or contact your sales representative, we will do our best to help you. Thank you.
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